TRADERS SUPPORT CLUB

Privacy Policy

Last updated: 19 May 2026

1. Introduction

Any references in this privacy policy to Trader Coaching Academy Ltd and Traders Support Club (or "we", "us" or "our") refer to the company owning, operating and branding this Site. References to the "Site" refer to the Traders Support Club website at www.traderssupportclub.com and member portal at members.traderssupportclub.com.

References to "you", "your", "subscriber", "user", "the user" or "member" refer to the people who register, sign up, and either pay for any of the products and services, as well as any live training events and online published events, via this Site.

Trader Coaching Academy Ltd is fully committed to respecting your privacy and protecting any information you provide to us. Traders Support Club and Trader Coaching Academy Ltd treat both privacy and security as a priority and make every effort to ensure that all the information provided by you is protected.

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

This policy respects and protects the privacy of all visitors to this website. It explains how we collect information from you and how this information is then used. Traders Support Club and Trader Coaching Academy Ltd hope this will remove any concerns you may have about supplying information to us.

2. Changes to this Privacy Policy

We reserve the right to change our security and privacy policies at any time. Accordingly, we recommend that you check this page periodically to review our current policies. All members will be informed by email about any changes that are made.

3. What Information Is Collected

When you join Traders Support Club or Trader Coaching Academy Ltd at any membership level, or purchase any of our products or services through the Site, you will need to provide your name and email address as a minimum. For purchases, we may require additional information including your postal address.

We use Stripe and GoCardless to process payments. All payments are handled through their fully encrypted and secure payment systems. For that reason, we do not access or store your credit card or other financial information on our own servers.

4. Legal Basis for Processing Your Personal Data

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we must have a lawful basis for processing your personal data. We rely on the following legal bases:

Contract: processing your name, email address and payment information is necessary to fulfil our contract with you when you purchase a product, programme or membership.

Legitimate interests: we may use your information to send you details of our own products, services and events where we have a legitimate business interest in doing so and where this does not override your rights and interests.

Consent: where we send you marketing communications about selected third-party partners' products and services, we will only do so with your consent. You can withdraw this consent at any time.

Legal obligation: we may process and retain certain information (such as transaction records) where required to do so by law, for example to meet HMRC record-keeping requirements.

5. How Your Information Is Used

Your information will be used for the following purposes:

- To process your subscription, purchase or membership registration

- To provide you with access to the products, programmes and services you have purchased

- To email you details of our products, services, membership-specific events, live events, trade updates and video content

- To contact you regarding your account or any queries you raise with us

- On occasion, to email you selected partners' products and services information (with your consent)

6. Sharing Your Information

This is the official membership website of Traders Support Club and is owned and operated by Trader Coaching Academy Ltd. We will not rent, sell or pass your information to any other party, except:

- To our payment processors (Stripe and GoCardless) strictly for the purposes of processing your payment

- Where we are legally required to do so by law, court order or regulatory authority

- To our data processors who act on our instructions and are contractually bound to protect your data (for example, our email service provider)

7. Data Protection

Trader Coaching Academy Ltd is a registered company in England & Wales and is registered in accordance with United Kingdom data protection legislation. We are the data controller for the personal data we collect via this Site. We will hold and use your personal data strictly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our ICO registration number is ZB612905 (https://ico.org.uk/).

8. How We Protect Your Information

Trader Coaching Academy Ltd maintains a committed security policy. We implement a number of security measures to ensure the safety of any personal information provided. The information is contained on a secure server, which is accessible only by a limited number of employees who have authorised access rights to such information.

All sensitive information supplied by any visitor is transmitted via Secure Socket Layer (SSL) technology. SSL is commonly used for managing the security of message transmission on the Internet through public and private key encryption and a digital certificate that establishes your credentials when doing business online. Your card number will be encrypted and replaced by a unique transaction reference number.

Traders Support Club and Trader Coaching Academy Ltd use Stripe and GoCardless as payment processors and do not hold any customer card details on any of our servers at any time.

9. Cookies and Other Tracking Technologies

We may use cookies and other tracking technologies to collect and store information about how you use our Site. Cookies are small data files placed on your device. They help us understand Site usage and improve your experience. You can control or disable cookies through your browser settings, although this may affect the functionality of some areas of the Site.

10. Consent

By disclosing any personal information to Traders Support Club and Trader Coaching Academy Ltd through this website or via the telephone, you consent to the collection and storage of all personal information provided to us as set out in this Privacy Policy. If we make any changes to this Privacy Policy, these changes will be detailed on this page to ensure that you are fully aware of what information is collected, how it is used and under what circumstances it will be disclosed.

11. How Long We Keep Your Personal Data

We will retain your personal information only for as long as is necessary for the purposes for which it was collected, or as long as is required by law.

If you do not use your account for more than 72 months, we will mark it in our database as "inactive" and archive your account. We will then no longer actively use your account information (for example, to inform you of our products and services).

If you wish to close your account, please contact our Customer Support team at support@traderssupportclub.com. Upon closure, we will remove your personal information without undue delay, except for information we are legally obliged to retain. For example, to meet statutory administrative retention obligations, we are required to keep certain account-related information (such as copies of invoices and receipts) for six years.

Data may be retained for longer where it is needed in connection with a legal claim or valid legal process.

12. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights in relation to the personal data we hold about you:

Right of access: you have the right to request a copy of the personal data we hold about you (a "data subject access request").

Right to rectification: you have the right to ask us to correct inaccurate or incomplete personal data we hold about you.

Right to erasure: you have the right to ask us to delete your personal data in certain circumstances (the "right to be forgotten").

Right to restriction of processing: you have the right to ask us to restrict the processing of your personal data in certain circumstances.

Right to data portability: you have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format, and to transmit that data to another controller.

Right to object: you have the right to object to our processing of your personal data where we rely on legitimate interests as the legal basis, or where we process your data for direct marketing purposes.

Right to withdraw consent: where we process your data on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out before the withdrawal.

To exercise any of the above rights, please contact us at support@traderssupportclub.com or via the Contact Us page on our website. We will respond to all requests within one calendar month, as required by UK GDPR.

13. Accessing and Managing Your Personal Data

You can directly view and edit your personal details by logging into your membership profile via the member portal at members.traderssupportclub.com. From your profile you can also make choices about our use of your data and how we communicate with you.

If you cannot access, rectify or erase certain personal data yourself, or if you wish to request a restriction of processing, object to processing, or receive a portable copy of your data, please contact us at support@traderssupportclub.com or via the Contact Us page on our website. We will respond to such requests within one calendar month.

14. Unsubscribing from Communications

You can adjust your communication preferences through your account settings on the member portal via your profile. Please note that unsubscribing from emails does not remove you from our database. Every email we send includes an unsubscribe link. You may also notify us of your wish to be removed from our mailing list by messaging us via the Contact Us page on our main website or via the membership portal.

15. Right to Lodge a Complaint

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), which is the UK's supervisory authority for data protection issues.

You can contact the ICO at:

Website: https://ico.org.uk/make-a-complaint/

Telephone: 0303 123 1113

Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

We would, however, appreciate the opportunity to address your concerns before you approach the ICO. Please contact us in the first instance at support@traderssupportclub.com.

16. How to Contact Us

If you would like any further information or have any comments about our privacy policy or any other aspect of our website or service, please contact us:

Email: support@traderssupportclub.com

Website: www.traderssupportclub.com/contact

Post: Trader Coaching Academy Ltd, c/o Inform Accounting Ltd, St James House, 65 Mere Green Road, Sutton Coldfield, West Midlands, B75 5BY, United Kingdom

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